Speaking Their Language: The ROI of Inclusive Marketing with Crystal Marie McDaniels

Inclusive marketing isn't just about doing the right thing—it’s about doing what works. When companies fail to speak the cultural language of their audiences, they risk more than lost market share. Brands lose trust, relevance, and relationships. But when inclusion is rooted in strategy rather than performative gestures, it becomes a powerful business driver for long-term growth. Even in industries not typically associated with emotional connection, like utilities or manufacturing, marketers can find more meaningful ways to engage. That starts with listening to real people, using data to understand their needs, and communicating in ways that reflect their everyday lives. The goal isn’t to craft the perfect message for everyone as much as it is to show each group that they matter.The same applies inside the workplace. Inclusion has to go beyond written policies and procedures and glossy posters on the wall. It must be part of everyday actions being taken and decisions made, showing up in how people are treated, included, and supported. That means being mindful of the different life experiences employees bring, whether they have children or not, are married or single, or navigate life in a myriad of other ways, and ensuring every team member feels valued. When inclusion is lived, not just stated, it creates a culture where people feel safe to contribute, grow, and thrive.In this episode of The New Mainstream Podcast, Crystal Marie McDaniels, Senior Manager of Product Marketing & Acquisition (B2B) at Duke Energy, shares how leading with inclusion in the marketplace and the workplace builds stronger brands and better teams.