Special Edition: The Impact of AI on CX And Contact Centres

Audio of the webinar panel discussions held on 12th March 2024 with my guests, Simon Kriss, Mithum Singh and James Guthrie. Dive into the heart of AI's role in customer experience (CX) with our dynamic webinar. This session brings together industry giants to unpack AI's transformative influence in the CX and contact centre landscape. Hear from Simon Kriss of the CX Innovation Institute, James Guthrie of Smartz Solutions, and Mithum Singh from CCI, as they share groundbreaking insights on integrating AI to enhance customer engagement and service delivery. This webinar promises to offer profound, actionable insights under the expert moderation of Rod Jones, a CX, call centre, and BPO veteran. Join us for a session that explores AI’s potential and provides strategies for blending technology with human touch. Secure your spot now and be part of the conversation defining CX's future.