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Special Feature: Technology Support episode artwork

EPISODE · Feb 9, 2022 · 22 MIN

Special Feature: Technology Support

from Travel & Hospitality Intelligence · host J.D. Power

At the end of 2021, our Customer Service experts took a look back at what technology support organizations did well and what best practices to take into 2022. Listen in to the conversation now. This podcast features a discussion with: 
 -- Michael Vermillion, Vice President and General Manager of J.D. Power Travel & Hospitality Intelligence. 
-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power
 -- Mike Noeth, Evaluator, Customer Service, Technical Support, Field Service, J.D. Power -- Greg Dickerson, Call and Contact Center Consultant, J.D. Power

Episode metadata supplied by the publisher feed · Published Feb 9, 2022

What this episode covers

At the end of 2021, our Customer Service experts took a look back at what technology support organizations did well and what best practices to take into 2022. Listen in to the conversation now. This podcast features a discussion with: 
 -- Michael Vermillion, Vice President and General Manager of J.D. Power Travel & Hospitality Intelligence. 
-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power
 -- Mike Noeth, Evaluator, Customer Service, Technical Support, Field Service, J.D. Power -- Greg Dickerson, Call and Contact Center Consultant, J.D. Power

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Special Feature: Technology Support

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Frequently Asked Questions

How long is this episode of Travel & Hospitality Intelligence?

This episode is 22 minutes long.

When was this Travel & Hospitality Intelligence episode published?

This episode was published on February 9, 2022.

What is this episode about?

At the end of 2021, our Customer Service experts took a look back at what technology support organizations did well and what best practices to take into 2022. Listen in to the conversation now. This podcast features a discussion with: 
 -- Michael...

Can I download this Travel & Hospitality Intelligence episode?

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