Spotlight: How brokers are embracing innovation

What does innovation look like inside a modern brokerage? As technology reshapes the industry and AI becomes an increasingly common part of a broker's toolkit, many are finding that the biggest opportunity isn't replacing the human touch – it's making more time for it. In this special Broker Innovation Summit edition of Broker Daily Spotlight, senior journalist Julian Barnes goes behind the scenes at the event, held in partnership with principal partner NextGen, to hear directly from brokers about how they're adapting to a rapidly changing industry. From AI-powered workflows and streamlined client experiences to building stronger relationships, growing specialist lending businesses and finding time to focus on what matters most, the conversations reveal how brokers are embracing innovation while keeping clients firmly at the centre of everything they do.