SPOTLIGHT: The Good Jobs Strategy with Zeynep Ton

Are your employees a cost or an investment? How can your company design and manage operations in a way that satisfies customers, employees, and investors? Join us to hear Zeynep Ton, adjunct associate professor in the operations management group at MIT Sloan School of Management and the author of The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs & Boost Profits, discuss how operational excellence and treating your employees like an investment leads to great employee experiences.   Zeynep Ton is an adjunct associate professor in the operations management group at MIT Sloan School of Management and the author of The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs & Boost Profits.  Before MIT Sloan, she spent seven years on the faculty at Harvard Business School. Ton's research explores how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously.   *This spotlight is an excerpt from our 2019 interview.