Sprinklr Spring 26: The Governance Frontier For Autonomous AI

Autonomous AI is moving from “interesting” to operational, but CX leaders are still balancing excitement with real anxiety about risk, compliance, and quality.In this interview, Karthik Suri, Chief Product Officer at Sprinklr, breaks down what it takes to make AI agents precise, predictable, and trustworthy, and why governance is the new battleground. He shares how Sprinklr’s Spring 26 release focuses on calibration, longitudinal context, and large-scale testing to improve resolution outcomes while keeping leaders firmly in control.For more Customer Experience tech news visit https://www.cxtoday.com