SREs must not be your SWAT Teams with Dana Harrison

SREs (Site Reliability Engineers) have varying roles across different organizations: From Codifying your Infrastructure, handling high priority incidents, automating resiliency, ensuring proper observability, defining SLOs or getting rid of alert fatigue. What an SRE team must not be is a SWAT team - or - as Dana Harrison, Staff SRE at Telus puts it: "You don't want to be the fire brigade along the DevOps Infinity Loop"In his years of experience as an SRE Dana also used to run 1 week boot camps for developers to educate them on making apps observable, proper logging, resiliency architecture patterns, defining good SLIs & SLOs. He talked about the 3 things that are the foundation of a good SRE: understand the app, understand the current state and make sure you know when your systems are down before your customers tell you so!If you are interested in seeing Dana and his colleagues from Telus talk about their observability and SRE journey then check out the On-Demand session from Dynatrace Perform 2024: https://www.dynatrace.com/perform/on-demand/perform-2024/?session=simplifying-observability-automations-and-insights-with-dynatrace#sessions