Srikrishnan Ganesan — AI, Customer Experience & the Future of Services Delivery

Srikrishnan Ganesan is the Co-founder and CEO of Rocketlane, a PSA and client onboarding platform focused on improving project outcomes and team efficiency. With a passion for customer experience and startups, Sri has spent over a decade building and scaling SaaS businesses. He previously co-founded Konotor, a mobile-first user engagement platform acquired by Freshworks in 2015, which became the foundation for Freshchat. Srikrishnan Ganesan LinkedIn: https://www.linkedin.com/in/srikrishnang/ Website: https://www.rocketlane.com/events/ps-leaders-on-ai-whats-real-whats-next Flor Laorga LinkedIn: https://www.linkedin.com/in/flor-laorga/ X: https://x.com/florlaorga Website: https://aifn.co/flor AI Frontier Network Website: https://aifn.co LinkedIn: https://www.linkedin.com/company/ai-frontier-network/ X: https://x.com/aifn_co YouTube: https://www.youtube.com/@ai-frontier-network OUTLINE 00:00 Start 00:24 Srikrishnan Ganesan’s Startup Background 00:47 Why Rocketlane Was Founded 03:04 Transforming Services with AI 05:16 Real-World Results from AI Use 08:19 Accelerating Rocketlane’s Product Evolution 10:20 Building an AI-First Company Culture 12:43 Lessons from Propel 25 on AI Adoption 15:03 What's Next for AI in Services 17:19 Merging Human Skills with AI Tools 20:19 Addressing AI Risks and Responsibilities 22:39 Driving Innovation Through Leadership 27:04 Srikrishnan’s Vision for the Future 29:14 Final Reflections from the Episode