SSON: Dhruv Devnani, Manulife

The Director of Business Processing Services BPO & Category Management for Manulife Dhruv Devnani joins us and shares that he sees his role as guiding the process along while supporting and getting the most value for the organization. He understands that outsourcing can be viewed as controversial especially during a moment in history where many countries across the world are engaging in protectionist rhetoric. Regarding the US, he’s watching for potential action specifically on skilled worker or H1B visas...or potentially any “Buy American” regulations. But again, Dhruv remains focused, as an outsourcing professional on getting the most value for his global organization. So it make sense to explore what makes sense from a sourcing perspective or location perspective for the organization globally.