SSON: Manny Panesar, Celestica

Celestica’s Vice President of Global Business Services, Manny Paneser joins us from SSOW Canada where he shares that he truly believes in the discipline of Global Business Services. He’s trying to look at the cause and effect of processes. The traditional silos are great for creating subject matter experts within each function, but cause and effect of a many processes run across functions. So for connected processes a horizontal structure is more appropriate. Again, the definition of GBS. But what’s interesting in Manny’s case is that when GBS took over certain processes for the organization, he added humans yet saved cost. Which means that today’s world can still feature non-automated continuous improvement to achieve process excellence.