Standing Up SaaS Management: A People, Process & Tech Blueprint

500+ applications. Stitched-together spreadsheets. No clear owners. That’s what Ksenia Kouchnirenko inherited when she joined Verkada as VP of Enterprise Operations & Technology. In this episode, she shares how she stood up a SaaS Management program from scratch to bring visibility, accountability, and strategy to software decisions. You’ll learn what it takes to start your own program, align stakeholders across IT and Procurement, and avoid early-phase pitfalls.Chapters00:00 Introduction to SaaS Management01:30 Identifying Gaps in SaaS Management03:34 The Role of Procurement in SaaS Management05:49 Defining the Value of SaaS Management08:21 Importance of Visibility in SaaS Management09:38 People, Process, and Technology Framework11:34 The Role of Automation in SaaS Management13:45 Lessons Learned from Previous SaaS Management Experiences16:16 Advice for IT Leaders on SaaS Management