Starting the dance for lasting change: 40 years of service with Tracy McKim

What does 40 years at the heart of public service teach you about truly sustaining change?In this episode, Joe sits down with Tracy McKim, Head of People, Policy and Transformation at Newport City Council, reflecting on 40 years of public service and the power of relational approaches to service design.What you’ll learn: Why relationships are at the heart of sustainable change.How starting small and learning through action creates lasting impact.The role of trust and collaboration in solving complex challenges.Whether you're passionate about public services, service design, or driving meaningful change, this conversation is packed with practical insights and inspiration.Stay connected:Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badmanRead the latest chapters from our upcoming book: https://relationalservicedesign.comMaster the methodology: https://basistraining.co.uk/Partner with us: https://basis.co.uk