Startup Playbook: Managing Feedback
from The All Turtles Podcast Hosted by All Turtles
Product creators who listen to feedback from their customers can gain valuable insight into the needs of people who use their product. Yet people who do not use the product, or have any intention of doing so, may also have thoughts and opinions about it. Sometimes, those comments will be constructive, but not always. Non-customer feedback is a is something that the CEO of Spot deals with regularly, and she's learned how to make the most of it. Show notes Jessica Coller, CEO of Spot (1:56) Spot's AI reporting tool makes it safer for employees to speak up and easier for HR to follow up, even on anonymous reports. Spot's feature in TechCrunch about how their app addresses harassment and discrimination in the workplace The HR Technologist's coverage of Spot's features We want to hear from you Please send us your comments, suggested topics, and listener questions for future All Turtles Podcast episodes. Voicemail: +1 (310) 571-8448 Email: [email protected] Twitter: @allturtlesco with hashtag #askAT For more from All Turtles, follow us on Twitter, and subscribe to our newsletter on our website.
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