State Farm Has a NEW Problem in Oklahoma AND Georgia | Allstate Is Building 250 AI Claims Models

State Farm has new legal trouble in both Oklahoma and Georgia — and Allstate says it is building an AI claims system made up of roughly 250 separate analytical models. That is a lot happening at once, but the bigger story is what all of these developments tell us about where claims handling is headed.In this edition of Collision Coffee Talk, Kristen Felder connects the dots between litigation, AI, total losses, technology, OEM influence, and the increasing pressure being placed on collision repair businesses. Oklahoma has significantly escalated its case against State Farm by bringing in outside counsel with experience litigating systemic claims-handling issues. At the same time, a new Georgia lawsuit is putting State Farm’s diminished-value process back under the microscope — more than two decades after Mabry.Also discussed: Mercedes-Benz’s “hot seat” lawsuit, Ford On Target, the I-CAR RTS Portal, and what shops need to understand as automation continues reshaping claims and collision repair.The bigger question: Are we improving claims handling — or just automating the problems already built into the system?☕ Subscribe to Collision Coffee Talk and join the YouTube membership for bonus content and deeper dives.