State of Customer Service: Future Customer Service Trends that Can't be Ignored

No matter the industry, providing a great customer service experience is crucial for capturing customer support. On this first episode in a series of National Conversations on the State of Customer Service J.D. Power experts, Denese Waiters, Director, Customer Service Advisory and Omnichannel Practice Leader, and Jeffrey Conklin, Vice President of Utilities and TMT, identify the top customer service trends and explore how to develop a customer-centric approach.