State of Customer Service: The ROI of Customer Experience

In the eighth episode of our national conversation series on customer service, Denese Waiters, Director of Customer Service Advisory and Omnichannel Practice Leader at J.D. Power, is joined by Jon Picoult, Founder & Principal of Watermark Consulting, author, and customer experience expert. Together they discuss the ROI of customer experience and building the business case for customer centricity. Host: J.D. Power Expert, Denese Waiters, Director, Customer Service Advisory and Omnichannel Practice Leader Special Guest: Jon Picoult, Founder & Principal of Watermark Consulting