Staying Steady: Responding to Alumni in Crisis

The holiday season brings connection, celebration — and for alumni professionals, a rise in tough conversations. In this episode of The TPAS Drop, we share an excerpt from our recent TPAS Member Monthly Workshop, facilitated by TPAS Executive Director Gina Thorne, on how to navigate crisis calls with calm, clarity, and compassion.You’ll learn the simple 4-step Recognize, Respond, Refer, and Debrief model that helps alumni teams handle high-risk situations safely and professionally — plus practical strategies for setting boundaries, avoiding compassion fatigue, and remembering the mantra: recovery, not rescue.Whether you’re fielding more calls this time of year or simply need a refresher on crisis readiness, this quick training will help you stay grounded, effective, and well.