Steady Hands, Strong Hearts — with Rob Marshall (ICB GM)

What keeps bookkeepers grounded when life and lodgements pile up? In this uplifting conversation with Rob Marshall— professional bookkeeper, General Manager at ICB, and a proud advocate for small business communities — we unpack the habits, boundaries, and mindset that help us build businesses we actually want to live in.In this episode we cover:Lessons from the community: how genuine connection builds trust, clients, and longevity.The wake-up call: Rob’s 2017 “widow-maker” heart attack — and how it changed everything.No more martyrdom: breaking the habit of being a slave to clients.Confidence without arrogance: standing tall without losing your softness.Person before success: why protecting your health, hobbies, and family must come first.Values that matter: kindness, diplomacy, and authenticity as quiet forms of strength.Tiny rituals that anchor big weeks: simple resets that keep our heads and hearts steady.Mentioned in this episode:How to build a sustainable business without becoming a slave to clientsLessons from community — connection, trust, and finding your tribeThe 2017 heart attack that became a turning pointConfidence vs arrogance — standing tall without losing your softnessWhy “being nice” is actually a quiet superpower in leadershipFaith, health, and family — remembering the person before the business---👉  Also: The Entrepreneurial Bookkeeper — grow your business without sacrificing your health: sharonfrancisco.com/programConnect with me on LinkedIn, Facebook.Have a question for the podcast? Email [email protected]