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[Step by Step] How Does CX Address Modern Customer Expectations?
from Future Commerce Hosted by Step by Step, a podcast from Future Commerce
Customer Experience is about anticipating needs. For Native shoes, leading with their values helps them to do just that. Their brand promise - to live lightly - is woven into every interaction they have with a customer. To do this, they're using blended teams to help blur the lines between online interactions and offline interactions, creating a seamless, even channel-less, view of interacting with the customer. Listen now!
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This episode is 38 minutes long.
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This episode was published on November 19, 2020.
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