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[Step by Step] How Does CX Address Modern Customer Expectations? episode artwork

EPISODE · Nov 19, 2020 · 38 MIN

[Step by Step] How Does CX Address Modern Customer Expectations?

from Future Commerce · host Step by Step, a podcast from Future Commerce

Customer Experience is about anticipating needs. For Native shoes, leading with their values helps them to do just that. Their brand promise - to live lightly - is woven into every interaction they have with a customer. To do this, they're using blended teams to help blur the lines between online interactions and offline interactions, creating a seamless, even channel-less, view of interacting with the customer. Listen now! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What this episode covers

Customer Experience is about anticipating needs. For Native shoes, leading with their values helps them to do just that. Their brand promise - to live lightly - is woven into every interaction they have with a customer. To do this, they're using blended teams to help blur the lines between online interactions and offline interactions, creating a seamless, even channel-less, view of interacting with the customer. Listen now!

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[Step by Step] How Does CX Address Modern Customer Expectations?

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Frequently Asked Questions

How long is this episode of Future Commerce?

This episode is 38 minutes long.

When was this Future Commerce episode published?

This episode was published on November 19, 2020.

What is this episode about?

Customer Experience is about anticipating needs. For Native shoes, leading with their values helps them to do just that. Their brand promise - to live lightly - is woven into every interaction they have with a customer. To do this, they're using...

Can I download this Future Commerce episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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