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[Step by Step] How to Move From a Contact Center to a Revenue Center? episode artwork

EPISODE · Nov 17, 2020 · 43 MIN

[Step by Step] How to Move From a Contact Center to a Revenue Center?

from Future Commerce · host Step by Step, a podcast from Future Commerce

Step by Step continues with Episode 2! "Selling is Good Service" says Kate Showalter. She should know - Kate is the Senior Director for Customer Service at Crate and Barrel, overseeing global CX for the storied retailer. Since COVID under Kate's direction, Crate and Barrel has nimbly transitioned their once store-bound frontline sales operation to a fully-digital-capable organization. In this episode we'll learn how she did it, and how you can too, Step by Step. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What this episode covers

"Selling is Good Service" says Kate Showalter. She should know - Kate is the Senior Director for Customer Service at Crate and Barrel, overseeing global CX for the storied retailer. Since COVID under Kate's direction, Crate and Barrel has nimbly transitioned their once store-bound frontline sales operation to a fully-digital-capable organization. In this episode we'll learn how she did it, and how you can too, Step by Step.

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[Step by Step] How to Move From a Contact Center to a Revenue Center?

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How long is this episode of Future Commerce?

This episode is 43 minutes long.

When was this Future Commerce episode published?

This episode was published on November 17, 2020.

What is this episode about?

Step by Step continues with Episode 2! "Selling is Good Service" says Kate Showalter. She should know - Kate is the Senior Director for Customer Service at Crate and Barrel, overseeing global CX for the storied retailer. Since COVID under Kate's...

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