Stephen Loynd - Frost & Sullivan
from CX Files Hosted by Mark Hillary
Stephen Loynd is the global program director of the digital transformation practice at Frost & Sullivan and is therefore well known internationally as a leading futurist and CX expert. Stephen is constantly on the road speaking at major conferences and I caught up with him on the phone from his base in Washington DC. We talked about emerging CX technologies and how the contact centre agent role is evolving in new directions. https://ww2.frost.com/ https://twitter.com/loyndsview
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This episode was published on October 12, 2018.
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