Stephen Smith, former President and CEO of WestJet

from Financial Post Executive Podcast · host admin

Leaders Series: Stephen Smith, former President and CEO of WestJet and former Sr. VP Customer Experience at Air Canada, discusses the realities behind customer experience, and why your business is measured by the behaviour of your front line people.

Episode metadata supplied by the publisher feed · Published Jun 8, 2010

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Stephen Smith, former President and CEO of WestJet

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