Stepping Up Service 2: Who Needs Customer Service?
from Stepping Up Service Hosted by The MESH
Alan Jackson (The Jackson Group, The MESH) and Ed Gagnon (Customer Service Solutions) discuss the need for customer service in today's business world and the three groups most impacted by good customer service and why. Alan and Ed also share their "Customer Service Example of the Month", with Ed providing a "good" example and Alan bringing up the "bad" one that turns into more of a rant.
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Frequently asked questions
How long is this episode of Stepping Up Service?
This episode is 43 minutes long.
When was this Stepping Up Service episode published?
This episode was published on September 5, 2011.
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Yes. Use the download control on the episode player to save the publisher-provided media file.