Steve Price: Payments, Principles, Innovation

This week's guest is Steve Price, General Manager of Financial Services at David Jones - the world's oldest department store. Having spent his career across banking, SaaS and retail in both the UK and Australia, Steve has specialised in building innovative products and customer experiences, from launching one of the UK's first internet banking services in the late 90s, to bringing Apple Pay to Australia, to embedding financial services inside accounting software for small businesses. In this episode: What a General Manager of Financial Services actually does - in a retail context How David Jones thinks about loyalty, rewards and making customers feel special Why Steve took voluntary redundancy after 15 years with one organisation - and why he's glad he did What the move from a big bank to a small one really teaches you - and why he made that choice deliberately How to navigate your career using principles rather than a plan The value of deliberately moving across industries before it's done to you Steve and Luella's different take on moving countries - and why it isn't always sunshine and roses Why he puts family ahead of career - and what work-life prioritisation really means to him The career exercise that helped him identify his strengths Resources mentioned: The 7 Habits of Highly Effective People - Stephen Covey Good to Great - Jim Collins All opinions are the guest's own. New episodes on a Wednesday, with interviews with leaders or experts every week and a monthly discussion on what we've heard in the last week of the month. We'd love to hear from you. Share your thoughts on recent episodes or questions you'd like Luella and Michelle to answer at [email protected]. Career Stories is hosted by Dr Luella Forbes, who works with organisations on leadership, change and storytelling. To find out how she can support your leaders and teams, visit luellaforbes.com/services More about the podcast: luellaforbes.com/career-stories Watch Career Stories on YouTube, and follow us on Instagram and LinkedIn. Help other people find this podcast by subscribing in your podcast app and leaving a review.