Steve Smith on Transforming Patient Access Through Automation at Inova

from Becker’s Healthcare Podcast · host Becker's Healthcare

In this episode, Steve Smith, Assistant Vice President of Enterprise Contact Center and Access at Inova Health System, shares how the organization is leveraging cloud based technology, digital assistants, and AI driven tools to streamline scheduling, improve self service, and enhance both patient and team member experiences.

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This episode is 9 minutes long.

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This episode was published on March 4, 2026.

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