Stop Asking About Hallucinations | Kunal Datta, Unit21

Unit21's first internal AI feature invented fake download links with total confidence. Three years later, the company has rebuilt its entire platform around AI agents, raised $92 million from Tiger Global, Gradient Ventures and ICONIQ, and rebranded as "AI Risk Infrastructure" serving 200+ fintechs, banks and crypto firms including Chime, Intuit and Crypto.com.So why is Chief Product Officer Kunal Datta tired of being asked about hallucinations?In this interview from FinanceX Magazine edition 23, Datta walks through the four layers that keep AI honest in fraud and AML investigations: eval sets built on eight years of human analyst decisions, structured output where the model writes queries instead of answers, context engineering across specialized parallel workers, and why temperature zero is the least important of the four. Plus the engine-versus-car argument for why most fintechs bolting LLMs onto old stacks are getting it wrong, and where the human stays in the loop.From FinanceX Magazine, edition 23: Beyond Banking & Sustainability. Read the full edition at financexmagazine.com. Narrated by AI.