Stop Customer Problems Before They Start: Inside Keeyu’s AI Ops | #578

In this episode of Add To Cart, Jevon Le Roux joins Nathan Bush to share how Keeyu is turning customer service on its head. Instead of managing complaints, Keeyu’s AI agents proactively detect and fix order issues (like stuck parcels, refund delays, and failed payments) before the customer ever asks, “Where’s my order?”Today, we're discussing:Why most CX tools are stuck in reactive mode, and how Keeyu flips the modelThe moment Jevon and his co-founders realized they could automate complaint preventionWhat a “customer promise” is, and how Keeyu uses it to track every orderHow AI agents are solving operational issues across 50+ ecommerce systemsWhy leading retailers are using Keeyu to reduce ticket volume and team burnoutWhere ecommerce AI is heading, from automation to intent-based prioritizationConnect with JevonExplore KeeyuSubscribe to the Add To Cart newsletter  SMS us to Suggest a Guest Connect with Nathan Bush Join the Add To Cart Community