Stop Fixing, Start Leading: How to Show Up in Your Team's Hardest Moments

In this episode of Headspace for the Workplace, I sit down with Mitch Wallis, the founder of Heart on My Sleeve and one of the world's leading experts on connection capability in the workplace. Mitch has worked with over 200 companies, most of them Fortune 500, across four continents, including Microsoft, KPMG, Lend Lease, and American Express, training more than 10,000 leaders on how to navigate emotional conversations without crossing into therapy territory. His work is rooted in a simple but radical thesis: connection is a capability (not a personality trait) and organizations that build it systematically will outperform those that don't. Mitch brings deep personal credibility to the work. First diagnosed with complex OCD at age seven, he later experienced depersonalization, depression, anxiety, suicidal ideation, and nearly lost his life to mental ill health. His description of depersonalization - a condition he lived with undiagnosed for nearly 15 years - is one of the most clear and compassionate explanations of the experience available in a leadership context. It is also a reminder that the people sitting in your meetings may be navigating experiences far more complex and disabling than "stress and burnout."The episode delivers two concrete frameworks: the five-step ELSA-B model (Engage, Listen, Safety, Action, Boundaries) for navigating high-stakes emotional conversations at work, and the concept of "crossing the chasm" - the single mindset shift that separates managers who resent the people side of their role from leaders who understand it is the role. Mitch's core argument lands hard: 80% of a people manager's job is the relationship. The technical work is the other 20%. Until leaders internalize that ratio, they will keep doing the wrong things when their people need them most. For more information on this episode go to Stop Fixing, Start Leading: How to Show Up in Your Team's Hardest Moments — Dr. Sally