Stop Fixing Your Client Communication Last

In 2026, I want you to stop fixing your emails last—because it’s costing you money.The last two case study episodes of this podcast prove it.In this episode, I break down why “broken workflows” are usually a communication problem, not a tech problem, why client communication has to come before workflows, and what finally clicked for me after recording those two case studies.There’s a shift coming to Email Like You Mean It in 2026—and this episode explains why.👉 If this hits, you’ll want to mark February 2–6 on your calendar 🎉