Stranded and Silent: A Former AAA Employee's Roadside Breakdown

from HAVE FAITH LET IT BEGIN® Hosted by Angel Santana Jr

In this powerful episode of Have Faith Let It Begin Podcast, Angel shares a deeply personal roadside assistance experience that left him questioning what has changed at AAA Northeast. After spending seven years working for the organization, Angel reflects on the customer service standards he once helped uphold and compares them to an experience marked by incorrect member information, poor communication, unanswered questions, and more than two hours of uncertainty while stranded in an unsafe location. This isn't an attack on the employees answering the phones. It's an honest conversation about customer care, accountability, communication, and why the little things matter most when someone needs help. Can technology replace compassion? Has customer service changed for the better—or has something important been lost along the way? Join the conversation in this candid episode of #Podcast #CustomerService #AAA #AAANortheast #RoadsideAssistance #ConsumerExperience #FormerEmployee #CommunicationMatters #Leadership #RealStories #Accountability #ServiceExcellence #Stranded #HonestConversation

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Stranded and Silent: A Former AAA Employee's Roadside Breakdown

0:00 10:26

Chapters

0:03 AAA Loyalty Broken
2:05 The Roadside Call Fails
3:33 Waiting Without Answers
6:08 Remembering AAA Training
7:32 Technology Gets in the Way
8:29 Closing With Hope

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This episode is 10 minutes long.

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This episode was published on June 29, 2026.

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