Strategic Partnerships in Infusion: Insights from Reece Norris, Co-founder & COO of WeInfuse

Beyond the Drip is a podcast about home infusion, specialty infusion, AIC, and all things infusion. The hosts, John Love, Brandon Carpenter, Pam McIntyre, and Brian O'Sullivan, discuss the operations, technology, services, and payers in the infusion industry.The first guest on the podcast is Reese Norris, co-founder and COO of WeInfuse Software. Reese shares the story of WeInfuse, from its beginnings as an infusion operator to the development of their proprietary software. The conversation also touches on the importance of a great team, the value of customer service, and the challenges of transitioning from on-prem to cloud-based software. WeInfuse is expanding its software suite to include oncology and pharmacy modules, allowing them to target the home infusion pharmacy, specialty pharmacy, and oncology markets. They are developing an RxToolkit specifically for oncology and believe they can build a better billing and claims system for the infusion industry. The reimbursement landscape is dynamic and varies by region, making it challenging for providers to navigate.Building relationships with payers is important, but it can be difficult due to the complexity of the industry. WeInfuse aims to be the go-to solution for medication delivery and wants to be at the center of providers' technology ecosystems.Keywords: podcast, home infusion, specialty infusion, AIC, infusion industry, operations, technology, services, payers, WeInfuse Software, team, customer service, on-prem, cloud-based software, WeInfuse, software suite, oncology, pharmacy, home infusion pharmacy, specialty pharmacy, oncology market, RxToolkit, billing and claims system, reimbursement landscape, payers, medication delivery, technology ecosystemTakeawaysBeyond the Drip is a podcast that explores various aspects of the infusion industry, including operations, technology, services, and payers.The first guest on the podcast is Reese Norris, co-founder and COO of WeInfuse Software, who shares the story of WeInfuse and its journey from being an infusion operator to developing their own software.WeInfuse focuses on providing excellent customer service and building a great team to drive their success.The conversation also highlights the challenges and benefits of transitioning from on-prem to cloud-based software. WeInfuse is expanding its software suite to include oncology and pharmacy modules, allowing them to target the home infusion pharmacy, specialty pharmacy, and oncology markets.They are developing an RxToolkit specifically for oncology and believe they can build a better billing and claims system for the infusion industry.The reimbursement landscape is dynamic and varies by region, making it challenging for providers to navigate.Building relationships with payers is important, but it can be difficult due to the complexity of the industry.WeInfuse aims to be the go-to solution for medication delivery and wants to be at the center of providers' technology ecosystems.TitlesExploring the Infusion Industry: Beyond the Drip PodcastThe Journey of WeInfuse: From Operator to Software Developer Navigating the Dynamic Reimbursement LandscapeExpanding into the Oncology and Pharmacy MarketsChapters00:00Introduction to Beyond the Drip Podcast03:34The Journey of WeInfuse09:44The Importance of Customer Service and Building a Great Team19:10The Future of WeInfuse: Home Infusion and Integration23:30Solving Pain Points in the Infusion Industry26:47Transitioning to Cloud-Based Software29:08Ensuring Security in Healthcare Software30:08Expanding into the Oncology and Pharmacy Markets34:11Building a Better Billing and Claims System for Infusion35:11Navigating the Dynamic Reimbursement Landscape37:00Challenges of Building Relationships with Payers38:24Becoming the Go-To Solution for Medication Delivery