Strategic Workforce Planning in the Age of AI Agents

AI agents promise big savings but bolting them onto messy processes is a fast way to burn money. In this episode of RPI Tech Connect, Marcus Mossberger of LYTIQS and Melissa Olson, Director of Infor Solutions at RPI Consultants, break down why strategic workforce planning is now urgent for any organization weighing agentic AI. They explain why standardized processes have to come before automation, how to balance the real cost of tokens against full-time talent, and why modeling multiple futures beats trying to predict one. As Marcus puts it, you can't be right anymore. You have to be ready. If strategic workforce planning is on your radar, or your finance team is already counting the savings from AI agents, this episode is the place to start. AI agents are changing how the workforce gets planned—starting with the systems underneath it. Learn how RPI's cloud implementation services get your ERP ready for what's next 👉 https://www.rpic.com/cloud-implementation/ *Chapters:* 00:00 Welcome to RPI Tech Connect 1:10 How Does Agentic AI Impact Finance & IT? 5:23 Why Standardization Must Preclude Automation 8:53 What is Strategic Workforce Planning, Anyway? 11:35 Talent vs. Tokens 12:58 Losing Leverage to LLMs 18: 33 AI Exposure Rates & Their Impact on Headcount Planning 22:20 The Deskless Workforce is Building AI Infrastructure 25:25 Why HR Needs to Take On Workforce Ownership 34:06 Final Thoughts & Takeaways