Strategies for Dealer Growth: Employee Engagement, AI, and Tech Shortage Solutions

In this episode, Kaylee Felio sits down with William Demaree, FixedOps Director at Tom Wood Auto Group, to dive into dealership innovation, process accountability, and real-world applications of AI, robotics, and technician development. Bill shares actionable strategies for scaling operations across 30 locations, building a culture of accountability, and leveraging technology to deliver better customer experiences and empower employees.From developing role-specific handbooks and launching tech training programs to pioneering AI-driven customer communications and video inspection platforms, Bill’s insights are a must-hear for dealership leaders and anyone wanting to drive results in fixed ops.-------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com-------------------------------------------TakeawaysDocumented Processes Drive PerformanceTech-Enabled Communication & TrainingInvest in Your Talent PipelineChapters00:00 FixedOps Banquet and Strategy Shift04:30 Service Standards and Accountability06:55 FixedOps Marketing and Sales Plan10:44 "PartsEdge Certification and Training Opportunities"15:03 "AI Transforming Business Operations"18:21 Customer Alerts via NPS Dashboard21:20 Improving Industry Operations Over Time25:42 "Frustration Over Reporting Issues"28:41 "Snapshot to Process Breakdown"32:44 UVI Systems Boost Sales Success35:58 Building Future Through Education37:52 Tool Trucks Disrupting Auto ShopsKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comWilliam DemareeLinkedIn: https://www.linkedin.com/in/williamdemaree