Strengthen Customer Relationship Through Customer Engagement

from Improving Customer Experience · host Lynn Hunsaker

Examples of customer engagement using Twitter, wikis, online communities, social network sites, and customer testimonials on flip phones. Examples from Comcast, Microsoft, Blackbaud, 3PAR, Intuit, Fox, Dell. From the blog Customer Experience Optimization: and the webcast Customer Retention Strategies (18:37).

Episode metadata supplied by the publisher feed · Published May 20, 2010

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Strengthen Customer Relationship Through Customer Engagement

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