Strengthening Account Security with a Trusted Contact
from Small Talks for Big Change Hosted by Patelco Credit Union
In this episode of Small Talks for Big Change, Michele Enriquez, the Membership Development Manager at Patelco Credit Union, and Jennifer Mink, Member Experience Manager, delve into the important topic of elder abuse and financial fraud. Jennifer shares heartfelt stories and experiences, shedding light on the alarming rise in cases of elder financial abuse. She introduces Patelco's groundbreaking Trusted Contact program, designed to add a layer of safety a member's account against fraud and protect vulnerable elderly individuals. The Trusted Contact program enables Patelco to act promptly in the event of suspected fraudulent activity and ensure the wellbeing of members who may be struggling with health issues or decision-making. With up to 5 million older Americans falling victim to financial abuse every year, resulting in a staggering annual loss of $36.5 billion, Jennifer urges listeners to take action and protect their loved ones and themselves from this growing threat. Join Patelco in the fight against elder financial abuse and learn more about the Trusted Contact program by visiting patelco.org/trustedcontact
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