Structuring and Growing a Customer Success Team
from The FOSSA Podcast Hosted by FOSSA Engineering Team
Introductions Building the first customer success team: 1:34 Structuring your customer success team: 5:24 FOSSA’s approach to customer success: 7:47 Reflecting on early-stage customer success decisions: 10:18 Setting customer expectations: 13:09 Measuring success: 14:08 Developing processes: 16:26 Defining success: 19:23 NPS scores: 22:13 Gauging customer happiness with your product: 24:25 Increasing collaboration: 28:27 Final thoughts and takeaways: 31:39
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IntroductionsBuilding the first customer success team: 1:34Structuring your customer success team: 5:24FOSSA’s approach to customer success: 7:47Reflecting on early-stage customer success decisions: 10:18Setting customer expectations: 13:09Measuring success: 14:08Developing processes: 16:26Defining success: 19:23NPS scores: 22:13Gauging customer happiness with your product: 24:25Increasing collaboration: 28:27Final thoughts and takeaways: 31:39
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