Success is more than headcount with Alex Plugaru, CTO at ...

What this episode covers

Alex Plugaru is co-founder and CTO at Gorgias, a platform that helps ecommerce businesses provide top-tier customer support. In this episode, Alex talks about the challenges of building a business in an unfamiliar realm, learning from low-risk experiments, and how headcount isn’t an indicator of success. Find the transcript at: https://www.unblocked.fm/episodes/alex-plugaru-gorgias-success-is-more-than-headcount Timestamps (00:00) Introduction (02:04) Origins of Gorgias (03:49) Chrome extension as MVP (06:25) Staying lean when it comes to engineering headcount (10:01) Deciding on growth during COVID (14:25) Mistakes made along the way (18:10) Alex’s role today (22:58) Skip-level meetings (24:11) Alex’s approach to discovering business opportunities Where to find Alex • LinkedIn: https://www.linkedin.com/in/313373/ • Twitter: https://twitter.com/humanfromearth Where to find Rebecca • LinkedIn: https://www.linkedin.com/in/rmurphey/ • Twitter: https://twitter.com/rmurphey Links and mentions • Gorgias: https://www.gorgias.com/ • Scaling Agile at Spotify: https://blog.crisp.se/wp-content/uploads/2012/11/SpotifyScaling.pdf • Team Topologies: https://www.amazon.com/Team-Topologies-Organizing-Business-Technology/dp/1942788819

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Frequently Asked Questions

How long is this episode of Engineering Unblocked?

This episode is 32 minutes long.

When was this Engineering Unblocked episode published?

This episode was published on August 9, 2023.

What is this episode about?

Alex Plugaru is co-founder and CTO at Gorgias, a platform that helps ecommerce businesses provide top-tier customer support. In this episode, Alex talks about the challenges of building a business in an unfamiliar realm, learning from low-risk...

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