Success through Hospitality and Emotional Intelligence with Debbie Boone

Send us Fan MailVet Life Reimagined guest, Debbie Boone grew up in her family's restaurants learning about the importance of hospitality. She has over 35 years of business experience in the veterinary industry and now owns a veterinary consultant service. She is a professional speaker and trainer on communication, team development, client service, and change implementation. In this episode, you will learn skills to help you thrive in work and life such as emotional intelligence and a growth mindset. Resources:Debbie's websiteDebbie's book on hospitalityChapters(00:00) Introduction(02:13) Debbie's career journey(07:16) How Debbie's clinic achieved almost 90% compliance in preventative care(21:18) Challenge, failure, growth(24:54) How the brain is a liar and why that's important(28:35) How to respond to, "you just care about the money".(30:36) Emotional intelligence and empathy in veterinary medicine. Who is the hero?(35:38) What work as a veterinary clinic consultant looks like(39:11) Debbie's final advice for the veterinary profession(40:43) Final 4 questions(42:33) Gratitude(43:48) Behind the scenes of Debbie's recent book(45:05) Why you should talk to strangersThe Animal Health, Nutrition, Technology Innovation (AHNTI) conference will be in Boston on Oct 26-28. Registration closes July 12th, so don't wait. Learn more at AHNTI-US.com and use code VETLIFE10 to save 10% on registration.Support the showMore Vet Life Reimagined? 💡 Find us on YouTube and check out our website.Connect with Dr. Megan Sprinkle on LinkedInLooking to start a podcast? Use Buzzsprout as your hosting platform, like I do! Use this link to get a $20 credit. And use Descript as your recording platform, editing tool, AI resources, and more. Use my referral link for a discount. Make sure you are following the podcast to catch each weekly episode. Here are ways to support the podcast:- Give it a 5-star rating & review- Subscribe on YouTube- Share the episode- Nominate a guest - Find out how to become a partner!