Successfully implementing AI in banking: what’s working, what’s not, and what’s next

Artificial intelligence (AI) is expected to bring billions of dollars of value to the banking industry — yet while many banks are running experiments, few have successfully put them into practice.In this episode of Banking Reinvented, host Tim Rutten and Backbase Founder & CEO Jouk Pleiter are joined by special guest Henning Soller, Partner at McKinsey & Company. Together, they examine key strategies for ensuring banks are able to successfully adopt AI at their institution and drive real results.Tune in to learn how to overcome regulatory hurdles and transform organizational mindsets, plus the importance of business leaders taking ownership of the implementation process.Curious to find out more about customer-centric banking? Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Henning SollerStep into the future of finance -> Check out our content hub(00:00) - Intro(01:18) - McKinsey research on AI’s projected impact in banking(03:33) - What’s working vs. what’s still just an experiment(09:49) - Why AI projects fail to scale(14:29) - How regulatory concerns slow AI adoption(18:23) - Finding the right balance with AI rules(22:08) - Why AI adoption hinges on clear data policies(26:31) - How AI-powered agents are streamlining processes(29:15) - Why customers struggle to embrace automation(32:51) - Why AI success depends on business leadership(37:08) - What’s next for AI-driven transformation(40:50) - Episode wrap-up