Sue Murphy, Chief Experience Officer, University of Chicago Medicine, Chapter 1

from healthsystemCIO – Strategies for Hospital IT Leaders

Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need to focus on “creating conversations,” says CXO Sue Murphy. Source: Sue Murphy, Chief Experience Officer, University of Chicago Medicine, Chapter 1 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Episode metadata supplied by the publisher feed · Published Mar 21, 2019

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Sue Murphy, Chief Experience Officer, University of Chicago Medicine, Chapter 1

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