Sumantra Sarkar, Binghamton University – Using AI to Enhance Flexibility and Efficiency of Customer Service Centers

Customer service centers can be hit or miss for consumers. Sumantra Sarkar, associate professor at the School of Management at Binghamton University, explores whether A.I. can help. Sumantra Sarkar is a behavioral information systems (IS) researcher who employs both qualitative and quantitative methodologies. He studies IS governance, healthcare IT, managerial decision making and security. Sarkar […] This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.academicminute.org