Sun, 14th Jul 2024

In this podcast episode from Financial Services Online, the focus is on recent insurance industry developments, including QBE's efforts to improve claims handling and risk management following the 2022 floods. QBE now uses geospatial technology for faster commercial claim resolution and enhances customer experience through a new property health check program for residential claims. Another topic is the advocacy for establishing a resilience fund by dedicating 1% of home insurance premiums, aiming to assist policyholders with insurance challenges related to property complications. The Australian Dollar's strength has made overseas travel affordable again for Australians. The episode ends with a case study highlighting the importance of careful investigation in property damage claims, showcased by a denied compensation claim due to a misidentified decommissioned well. Catch up the latest insurance industry updates with FSO each week.