Surviving vs. Thriving: What Separates Multifamily Operators in 2026 │ Dan Oltersdorf, President of Centricity

Dan Oltersdorf has spent over 20 years thinking about how housing operators actually work.Dan is President of Centricity, the back-office partner for property accounting, HR, IT, insurance, and ancillary revenue. Before Centricity, he spent more than two decades at Campus Advantage, ultimately as Chief People Officer, after starting his career as an RA at Colorado State University.Jacob Kosior and Dan get into what's quietly costing operators their focus in 2026, and what separates the teams who are thriving from the ones in survival mode. They talk about the ‘white water’ of scaling, the operator who had to turn down a portfolio because the back office couldn't support it, why thriving operators build systems before they need them, how AI fits in as a power tool rather than a replacement, and creating a "do not do" list.In this episode:00:49 — Getting to Know Dan 02:25 — The Path to Centricity04:39 — The Back-Office Bottleneck06:31 — Surviving vs Thriving10:07 — People, Process, and Technology13:36 — What Actually Matters16:09 — The "Do Not Do" List17:17 — AI in PracticeNew episodes twice a month. Follow the show so you never miss one. In Good Company is a multifamily podcast by EliseAI.