Sven Gierlinger - Head to Toe Compassion: How Paralyzation Now Leads Patient Experience

Join Marcus in listening how an incredible patient experience leader, Sven Gierlinger, has transformed care to millions of patients in and around NYC. Sven shares how he uses his own patient story to orient healthcare professionals. Sven shares a store of his wife while he was in intensive care and some of the special moments of compassion show by his providers and caregivers. New rapid-fire questions and speculation on the landscape of patient experience.   Key topics:00:00 – Introductions01:10 – Marcus jumps into the interview and asks about Northwell Health’s Patient Experience program. 03:28 – Sven talks a little about his personal background and how his career path led to CXO and beyond.07:50 – Marcus asks about Sven’s health journey and the caregivers along the way.19:35 – Sven is asked about The Institute of Innovation and some of the changes with HCAPS and Patient Surveys.24:05 – The two talk about the surveys from the Providers perspective and how it is changing their practice.27:30 – Marcus asks new rapid-fire question! 35:05 – Thank you and conclusions!  Resources for you: Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Sven Gierlinger on LinkedIn: https://www.linkedin.com/in/svengierlinger/Learn more about Northwell Health: https://www.northwell.eduLearn more about Marcus’ Books: https://marcusengel.com/store/Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast  More About Sven Gierlinger: As a previous luxury Hotel Executive, Sven brings a unique perspective to the patient experience dialogue. However, it was his personal patient experience spending three months in hospitals that motivates him to challenge the status quo in healthcare. As Chief Experience Officer for Northwell Health, one of the largest Integrated Delivery Networks in the country, he is driving culture transformation grounded in patient centeredness and empathy. Date: 12/26/2022Name of show: Compassion & Courage: Conversations in HealthcareEpisode title and number: Episode 82 – Sven Gierlinger - Head to Toe Compassion: How Paralyzation Now Leads Patient Experience