Swimming Pools at Student Housing and the Headaches that Ensue - Steve

Ask a question herehosts Steve Sherwood and Pat Rignyan from the California Pool Association take a deep dive into one of the busiest and most overlooked risk seasons in the pool industry: commercial and student housing pools. As pool professionals across the country juggle openings, CPO classes, hotels, HOAs, and large commercial accounts, Steve raises an important question many service companies never stop to ask until it’s too late — how much additional liability comes with servicing high-traffic student housing and HOA pools? Pat explains that while most insurance policies don’t specifically exclude commercial pools, student housing environments bring a completely different level of exposure due to heavy bather loads, parties, glass breakage, and general “shenanigans.” The conversation explores the importance of umbrella policies, understanding indemnification clauses in HOA contracts, and why pool pros should carefully review agreements before signing. The guys discuss how some HOA contracts place all responsibility on the service company regardless of fault, and why mutual indemnification language matters more than most pool operators realize. Steve also shares real-world frustrations from dealing with hotels and constantly changing management teams, highlighting how turnover, delayed approvals, and lack of communication can create operational nightmares for service companies. The episode ultimately becomes a larger conversation about trusting your gut, setting boundaries with difficult clients, pricing appropriately for high-risk work, and learning when to walk away from accounts that create more headaches than profit. For pool professionals servicing HOAs, hotels, apartment complexes, or student housing, this episode offers valuable insight into protecting both your business and your sanity.  Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: [email protected]