Synergy, Speaking & the Secret Sauce of Customer Delight with Vinay Pushpakaran

In this episode of Connect with Confidence, Kerrie chats with Vinay Pushpakaran from Chennai - professional speaker, customer experience and sales consultant, past President of the Professional Speakers Association of India, and co-author of Filter Coffee Chronicles.We explore:How Vinay’s first business deal collapsed, and the mentor whose words helped him rise againWhy every business is in the customer experience business, and how small “extra 30-second” gestures create lasting delightThe heart behind Professional Speakers Summit 2026, built around the theme of synergy and meaningful connectionHow quiet moments of connection - even with strangers - can shift perspectives, especially for introvertsThe story behind Filter Coffee Chronicles, a collaborative book of short, soulful stories created during lockdownThis conversation is a warm reminder that setbacks are part of the journey, that tiny moments of kindness matter, and that you make a bigger difference than you realise.Loved this episode? Support us to create more podcasts by buying our producer a coffee - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bmc.link/kerriephipps⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Find Vinay here -Website: ⁠⁠⁠⁠⁠⁠https://www.vinaypushpakaran.com/LinkedIn:⁠ ⁠⁠⁠⁠https://www.linkedin.com/in/vinaypushpakaran/Facebook: https://www.facebook.com/bootstrapmarketerInstagram: https://www.instagram.com/vinaypushpakaran/Find Kerrie here -Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://kerriephipps.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/kerriephipps/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook public page - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/KerriePhipps1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/kerriephipps⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter / X - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/KerriePhipps⁠⁠⁠