System Swap w/ Karl Staib

This is a fun crossover episode with Karl Staib, host of the Systemic Leader podcast and systems consultant through a company of the same name. In this episode, shared across both platforms, we discuss systems thinking and how we have each built and evolved systems to help us navigate work and life. Mentioned on the ShowLearn more about Karl and his Systematic Leader framework: https://systematicleader.co/Connect with Karl Staib on LinkedIn: https://www.linkedin.com/in/karlstaibListen to the Systematic Leader podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/systematic-leader/id1535499918Timestamps(00:00:00) — People Business x Systematic Leadership podcast crossover: O’Brien McMahon with Karl Staib(00:02:00) — What is systems thinking? How do you define it?(00:08:15) — “Leaking”: How do you identify the biggest problem in your process?(00:12:45) — What are some best practices in creating a customer journey map?(00:14:27) — Client retention: what systems help keep things fresh for existing clients?(00:17:49) — How do you handle feedback and resistance to change in organizations?(00:23:31) — How humans are more motivated by status than we might think(00:33:14) — How to turn employee appreciation into a system(00:36:33) — When should something be cut out of a system?(00:42:19) — Examples of systems that might surprise people(00:52:54) — Final thoughts and how to contact Karl and Systematic Leader