Tackling 'Brilliant Jerks' and Team Dynamics

In this episode of Roots of Success, host, Barrett Chow, welcomes Tom Tessmer, founder of QLVR (Clever), for a frank conversation on the power of employee engagement surveys and the real impact of culture in the workplace. Tom draws on 20 years of Human Resources experience to break down how data-driven insights can transform teams, improve employee satisfaction, and drive better business outcomes. Discover why gathering honest feedback matters, when to pursue engagement surveys, the difference between culture and engagement—and what to watch out for so your efforts don't backfire. Whether you're a landscaping business owner or an HR leader, this episode is packed with actionable advice to help you create a more connected, successful, and resilient team.  THE BIG IDEA:   Culture is shaped by action, not intention  KEY MOMENTS:  [06:07] Challenger vs. Peacekeeper Perspectives [10:03] Defining Quality in the Workplace [12:44] "Bridging HR and Business Skills" [16:10] "Employee Engagement Survey Benefits" [18:04] Team Dynamics and Values [22:42] Culture Choices and Brilliant Jerks [24:07] Balancing Performance and Culture [28:27] Dynamic Culture and Engagement Management [31:16] Employee Engagement and Trust Insights [34:19] "Data Analysis for Deeper Insights"  QUESTIONS WE ANSWER  What is the main purpose of conducting an employee engagement survey?  How to define the difference between company culture and employee engagement?  Why is it important for engagement surveys to be anonymous?  What risks are involved in conducting an engagement survey, and how can companies avoid them?  How can employee engagement surveys help business owners prioritize actions and reduce stress?  What role does compatibility and diversity of perspectives play in a successful organization?  Why is it crucial for organizations to act on the feedback received from engagement surveys?  What are some common pitfalls when implementing engagement surveys for the first time?  Why is monitoring culture and engagement seen as an ongoing process rather than a one-time activity?