Tackling No-Shows in Hospitality - A Titans Hospitality Event

I was honoured to be on the panel at this fantastic Hospitality Titans ™️ event, talking about no-shows. Quick facts from the lovely people at Zonal & Jocelyn de Goey Top 5 reasons for #noshows ➡️27%🔹Having a change of plans ➡️21%🔹 Others with the group cancelling ➡️20%🔹People booking multiple venues ➡️20%🔹One member of the group falling ill ➡️15%🔹Forgetting about their booking No-shows cost the industry an estimated🔹17.5 Billion a year, and Sunday is the most popular day for people not turning up. The event was at Leaf & Cane at ⁠Hyatt Regency London Blackfriars⁠ on Thursday, May 23rd We delved into a critical issue impacting hospitality venues—no-shows. Hosted by the amazing Jo Lynch⁠ from ⁠KAM Insight⁠, this Titans Talk panel featured industry experts who provided innovative strategies and practical solutions to mitigate no-shows that significantly affect revenue and operational efficiency. The insightful discussion included expert panellists:⁠ ➡️Aaron Solomon⁠, CEO & Co-founder of ⁠Ambl. ➡️⁠Edward Field⁠, Director of Sales & Marketing at ⁠Hyatt Regency London Blackfriars⁠ ➡️⁠⁠Emma Bolton⁠, Account Director at ⁠Posh Cockney ™️⁠ ➡️Myself, ⁠Adam Forman, Founder of CaptiveWiFi.io & tableready.io⁠ We explored actionable insights to enhance customer satisfaction and boost your bottom line. Thank the Titans sponsors, Howard Kennedy LLP⁠, ⁠Ambl.⁠, and Showerings Cider⁠, for their support. Tune in to uncover the valuable takeaways from this engaging panel discussion.