Take care of your staff and customers and everything else will take care of itself

Dennis Carter owns Ryan'S Restaurant in Winston-Salem, N.C. The restaurant opened in 1977 and Dennis was the GM. Forty-one years later, he co-owns the restaurant and oversaw it's best year ever last year (and they are on track to surpass that this year). Dennis talked about the simple philosophy he learned early in his restaurant career (the title of this episode) and how he's stuck with that all along. He's found a great balance of having time to enjoy life as well as always keeping his eye on the ball. Simple stuff, executed over and over for decades, has compounded to build a institution that has long-tenured staff and tons of happy, regular customers. Enjoy...